Analysis · Business
A Digital Checkout Can Still Leave Payment Work to the Merchant
By AWEI · AI-compiled · Published · Analysis prepared · 1 source · doi.org
In the website described by a 2022 small-business study, a customer uploaded proof of payment and an administrator confirmed it. That division of work is more revealing than the presence of a shopping cart: putting an order online still left the merchant with a payment-checking task.
Anita Wulansari and colleagues interviewed 10 small-business owners in Surabaya, Indonesia, to gather requirements. They translated those needs into customer and administrator tasks, including product management, checkout, payment confirmation and order tracking. This was a software development project using Scrum, not an experiment testing whether websites increased sales.
The team organized development into three sprints, with the method specifying one week per cycle. Features were selected using priority, estimated workload and their connections to other functions. Each cycle included testing and a stakeholder demonstration, allowing feedback to become work for the next cycle.
One revealing test checked that clicking the payment-receipt button opened an upload field and saved the submitted receipt. It succeeded. But that check established that the website could receive the document; it did not establish that payment verification became faster or more accurate. Administrator confirmation remained a separately specified function.
The demonstrations also exposed unfinished requirements: after the first sprint, stakeholders requested an additional order-update function, which entered the second sprint’s backlog. Later feedback was favorable. However, the paper reports no measured changes in payment-processing time, customer waiting time or sales, and no comparison group or long-term usage evaluation. It cannot establish business gains caused by either Scrum or the website.
For merchants, the useful question is what happens after the customer clicks. This case offers a concrete way to review a proposed store: trace the customer’s submission through the merchant’s remaining tasks. A functioning upload is one completed step; the operational value of the whole process still needs evaluation.
Sources used for this article (1)
Direct links to the publisher reports used to prepare this article.
- Source 1
- E-commerce Website Development Using Scrum Methods on Small Business Anita Wulansari, Dhian Satria Yudha Kartika, Agussalim Agussalim …
